Frequently Asked Questions
Everything you need to know about your luxury shopping experience.
What is the standard shipping timeframe for international orders?
International orders typically arrive within 7 to 14 business days. We use premium couriers to ensure your garments are handled with care and arrive in pristine condition.
How do I determine my correct size in Sartorialista collections?
Each product page features a detailed 'Size Guide' with specific measurements. As our cuts vary between slim and classic fits, we recommend measuring a similar garment you own for the most accurate comparison.
What is your return policy for high-end apparel?
We offer a 30-day return window for all unworn items with original tags attached. Please note that bespoke or altered items are final sale and cannot be returned.
Are your materials sustainably sourced?
Yes, we prioritize ethical craftsmanship. We partner with historic Italian and British mills that adhere to strict environmental standards and use natural fibers like organic cotton, wool, and silk.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our atelier, you will receive an email with a unique tracking number and a link to monitor your shipment's progress in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna for eligible regions.